Refund policy

Every Squigli strand is made to order, just for you. Because each one is personalized, we cannot accept returns or exchanges for custom products, including cases where the name was misspelled at the time of ordering. Please double-check your spelling and colors in the preview before checking out. What you see in the preview is what we make.

If your order arrives damaged, defective, or different from what you designed, we will make it right. Contact us within 14 days of delivery at contact@squigli.com with your order number and a photo of the issue, and we will send a replacement or issue a refund, whichever you prefer.

If your order has not shipped yet, you may cancel or change it. Contact us as soon as possible; once production has started we may not be able to make changes.

Refunds, where applicable, are issued to the original payment method within 5 to 10 business days of approval. For cash on delivery orders, refunds are arranged by bank transfer or Whish.